Please read if you are staying here. The room looks much better in the pictures. The room and the other rooms have horrible soundproofing. You hear everything from everyone. Not pleased that you were not able to use the sitting area past 10:30. We refused to leave and stayed there but it was an issue. The coffee machine did not work, not happy about that. The response I received (scroll to the end and see my reply to their reply). Thank you for your feedback and we are sorry that your experience was not completely satisfactory. Regarding the lounge, we would like to point out that it is located in a common area adjacent to the reception and the bar, where various alcoholic beverages are displayed. For security reasons, it is not permitted to leave the area unattended after a certain time. Regarding the coffee machine, we apologize for the inconvenience. We are happy to inform you that there was also another coffee dispenser available that you could have used if needed. We hope to have the opportunity to welcome you again in the future and to offer you a better experience. Kind regards, More di Cuna. First of all, if there was another machine, we were not informed, but there was another machine, not accessible to the guests like the one out of order, that we needed to ask the staff to make our coffees, espressos, etc. Unfortunately, I have 3 shots in my latte and so does my wife, the staff did not like the amount of work and this made it uncomfortable to ask for. The place has a self-serve coffee machine, fix it... it’s your responsibility to be sure your website matches the stay. As for the bottles... ever hear of a lock or locking divider/screen? Once again, this inconveniences the guests, we needed the place to conduct work since Italy is 6 hours ahead of Toronto. The overall response to my issue, which were raised when we were there, seems fitting... pay us and if you have a problem, then complain and nothing gets done! I am Italian, I am from there... there are much better places to stay than this. Search around and avoid this place. Trust me... you are better off.
stayed from 05/26/2025 to 05/29/2025
The answer from the host:
La ringraziamo per il suo feedback e ci dispiace che la sua esperienza non sia stata completamente soddisfacente. Riguardo alla sala lounge, desideriamo precisare che si trova in un'area comune adiacente alla reception e al bar, dove sono esposti vari alcolici. Per ragioni di sicurezza, non è consentito lasciare l'area incustodita dopo una certa ora.
In merito alla macchina del caffè, ci scusiamo per l'inconveniente. Siamo felici di informarla che era disponibile anche un altro erogatore di caffè che avrebbe potuto utilizzare in caso di necessità.
Speriamo di avere l'opportunità di accoglierla nuovamente in futuro e di offrirle una migliore esperienza.
Cordiali saluti,
More di Cuna