Pleasant and welcoming property in a perfect location to reach the town center, with all necessary services within a short distance. Breakfast service was unfortunately very poor. On more than one occasion the dining room table was set with fresh food on serving plates (cookies/cakes/bread/focaccia), even the night before, without any airtight packaging or protective covers. In addition, cakes she had cooked that were not finished were put back on the table for two or three consecutive days, which is unacceptable. When we complained about this, which in our opinion does not meet basic hygienic and sanitary standards, instead of addressing the matter we were told of a plumbing intervention allegedly caused by us, which apparently occurred two days earlier. We could have responded to any possible damage if a timely report had been made, giving us the right to an inspection and, if necessary, a claim to the insurance for reimbursement, but none of this happened, nor was any fiscal document shown to prove the expense. The whole matter took place through an exchange of SMS. It is clear that the B&B is managed with goodwill and the lady proved willing to give us information or directions, but there are minimal management rules that need to be reviewed. Criticism should also be a constructive way to improve, but in this case it was completely ignored since, in person, the lady did not even think of addressing the issue.
stayed from 08/05/2025 to 08/13/2025
The answer from the host:
Cara Erika,
Ti ringrazio per questa recensione che mi ha portato a rivedere tante cose del mio b&b.
Come dici tu, hai scelto la mia struttura colpita dalle belle recensioni.
Purtroppo la settimana che siete arrivati voi, ho scoperto un problema di salute importante di cui non vi ho parlato.
Ho provato a controllare tutto e a gestire al meglio senza mollare, ma ovviamente nonostante la buona volontà, non ci sono riuscita.
Le mattine in cui non c'ero e preparavo la colazione la sera prima era perché avevo le visite a Cagliari e altri giorni perché avevo bisogno di riposare.
Forse avrei dovuto semplicemente essere sincera e spiegarvi la situazione, ma mi sono trovata impreparata ad affrontare una cosa del genere.
Quest'esperienza è servita a farmi apportare dei cambiamenti importanti nella vita e nel lavoro, prendendomi sempre cura dei miei ospiti ma in primis di me stessa.
Quindi grazie anche a te e alle tue parole per avermi smosso qualcosa dentro di importante.
Ti saluto con affetto
Maria Luisa