Unfortunately my experience was negative. I had booked a week from August 18 to 24,but on the morning of the 19th I left the property. The first negative point concerns the lack of clarity about the rules for staying with a dog. I only discovered on arrival that the dog cannot be left alone in the room. This information should be clearly included on the property listing so that guests can decide whether to accept the condition. The main reason that forced me to leave was a mosquito infestation. I arrived around 12:00 and by the evening my body was covered in bites despite constant use of repellents. As the property has a garden and a pool and the room has an external veranda,the intention was to relax outdoors,but it was practically impossible,hence the decision to leave. Unfortunately the discussion with the owner was, in my opinion,not pleasant,because her only concern seemed to be that I paid for the stay rather than understanding why a guest decides to leave and perhaps trying to improve the service. I was told: "There are mosquitoes on the lake,maybe you have never been to the lake,you should have informed yourself". All I can say is that perhaps adequate pest control would have made the stay more pleasant and clearer communication about the dog policy could have avoided unpleasant surprises. The property is very nice and has potential to improve.
stayed from 08/18/2025 to 08/19/2025
The answer from the host:
Buongiorno Emanuela,
c'è specificato che chi desidera portare gli animali deve contattarci prima e noi forniamo sempre tutte le info. Per le zanzare, non ho detto che non facciamo nulla ma Le ho precisato che non sempre basta e che queste sono zone di zanzare, bisce d'acqua nel lago, pipistrelli, rane,ecc. Siamo in zone dove c'è ancora, fortunatamente, tanta natura, boschi, vigneti, uliveti ecc. Nei giorni che Lei è stata da noi il tempo alternava temporali a forte caldo ...
Lei non ha pagato l'intero soggiorno, abbiamo trovato un accordo.
Mi permetto di dirlo visto la sua lunga recensione, Lei non ha resistito per il suo cane molto agitato che non smetteva di abbaiare. A chi mi contatta per sapere se possono portare i cani, ricordo subito che non possono lasciare i loro animali in camera da soli, QUANDO ESCONO DALLA STRUTTURA. Gli Ospiti rispondono che non lo farebbero mai perchè si portano il cane in vacanza per tenerlo con loro, non per lasciarlo da solo ore chiuso in camera in un ambiente sconosciuto...
Mi dispiace per la brutta recensione e anche per la "sorpresa" che ho trovato, saluti Milena.