Clean, but extremely noisy — we could not sleep.
Unfortunately, our stay at Il Tulipano in Como was far from restful. The accommodation is just a few metres from a very busy four-lane road. Although the traffic was less noisy during the day, it became very loud at night, even with the door closed, and we could not sleep.
Our room had no separate window; the entrance door was the only opening and the only way to get fresh air. Opening it exposed us directly to even more traffic noise. The pillows were very hard and uncomfortable, and there was no wardrobe to store our belongings.
When we asked about the noise, we were assured that it would not be noisy with the window closed. Unfortunately, the traffic noise remained very loud even with everything closed. We feel the hosts should have offered us the option to cancel after we raised our concerns.
The hosts were friendly and the accommodation was clean, which we appreciated. The garden is also lovely. However, the photos should show not only the garden but also how close the accommodation is to the busy road, so guests can make an informed decision.
At €130 for the stay, we found the value for money poor. We cannot understand how this accommodation can be presented as a peaceful place to stay when the traffic noise makes sleeping so difficult.
We asked for peppers in the morning for breakfast. It was said that in the morning it was a no-go. Saying simply "sorry, we don’t have" would have been better.
Reply.
Of course. Here is the complete response in English:
Dear Sir or Madam,
Unfortunately, I need to correct several points in your response, as some of your statements do not reflect what actually happened.
First of all, I strongly reject the suggestion that we tried to avoid paying for a service we had used. We paid everything that was due. At no point did we attempt to avoid payment.
The only uncertainty was whether the accommodation had already been charged to my account through the booking platform or whether I still needed to pay directly in cash. Communication was unfortunately difficult. I do not speak Italian; I speak English, German, Spanish and French, while communication at the property was practically only possible in Italian. Turning a simple misunderstanding about the method of payment into an accusation that we attempted not to pay is, in my opinion, completely unfair.
Regarding the noise, I fully stand by what I wrote in my review. The road is only a few metres from the accommodation, and the noise from passing cars is clearly audible throughout the night, even with the door/window completely closed. For us, the noise was so significant that sleeping properly was practically impossible. This was not a minor inconvenience; it fundamentally affected the purpose of the accommodation as a place to sleep.
Furthermore, the glass door is essentially the only opening of the room to the outside. Opening it means being directly exposed to the traffic noise from the road just a few metres away.
I am also genuinely surprised that your response places so much emphasis on my asking about peppers at breakfast. It was simply a question. Asking whether peppers, tomatoes or something similar are available for breakfast is neither a complaint nor a demand. I do not understand why such a simple question is being portrayed as a "very particular and unusual request."
I also clearly acknowledged the positive aspects in my review: the people were friendly, the accommodation was clean, and the garden was beautiful. However, none of this changes the main issue: for us, it was practically impossible to sleep because of the continuous traffic noise during the night.
A review exists precisely so that guests can describe their genuine experience, including both positive and negative aspects. This was our experience, and I stand by what I wrote.
Kind regards.
Sergiu Pasca.
stayed from 09/28/2026 to 09/29/2026
The answer from the host:
Gentile signor Sergiu Pasca,
La ringraziamo per aver condiviso la sua opinione e per aver apprezzato la pulizia della struttura e il nostro giardino. Ci dispiace tuttavia leggere una descrizione che non rispecchia la realtà dei nostri servizi e del comfort che garantiamo quotidianamente ai nostri ospiti.
Ci teniamo a precisare alcuni punti fondamentali per correttezza nei confronti di chi legge:
Mancata comunicazione e tentativi di pagamento: Troviamo poco corretto sollevare determinate lamentele solo a posteriori anziché farci presenti le cose che non andavano durante il soggiorno, dondoci così l'opportunità di intervenire tempestivamente. Oltretutto, non è stato affatto elegante da parte vostra tentare di non pagare il servizio di cui avete pienamente usufruito.
Comfort e Insonorizzazione: L'alloggio è dotato non di una semplice porta d'ingresso, ma di una porta finestra e di un efficiente sistema di aria condizionata. Se chiuse ermeticamente, le porte isolano in modo eccellente la camera. Inoltre, contrariamente a quanto affermato, il traffico sulla strada antistante diminuisce drasticamente durante le ore notturne.
Colazione: La nostra colazione è pensata per essere ricca, varia e in grado di soddisfare le diverse esigenze dei nostri ospiti. Non rientra tuttavia negli standard quotidiani servire i peperoni, una richiesta molto particolare e insolita che purtroppo non potevamo soddisfare all'ultimo momento. Ma con previo avviso.
Trasparenza: Cerchiamo sempre di offrire il massimo dell'accoglienza e della disponibilità, come dimostrato anche durante il vostro soggiorno. Il nostro obiettivo è offrire un soggiorno piacevole e rilassante a tutti i nostri ospiti, e dispiace constatare che non si sia voluto cogliere il valore e l'impegno che mettiamo nella gestione della struttura.
Cordiali saluti
B&B Il Tulipano 🌷.