We stayed in September 2024. Sara, the host, is very friendly and personable; she was available via text for any questions and even ordered us a taxi for the day we left. The property itself (buildings - there are several connected through a courtyard) is old and looking run down. The elevator is the tiniest we have ever encountered, barely fitting 2 people with 2 suitcases, so beware. It works though, and is great for not having to drag heavy suitcases up flights of stairs. The apartment itself is older and could use a refresh. Positives: The air conditioning worked, there was enough hot water, overall it was not noisy, it was clean, and there were no odors. We had our own room with bathroom, a communal kitchen with fridges, microwave, and utensils. Tea was available. The location allowed for walking to historical sites and tour locations. Very close to Termini station (5-minute walk). Negatives: The bathroom sliding door kept coming off its track (so it could not shut all the way), there were strips of tape on the top of it, again definitely showing age and wear & tear. The "balcony" is a tiny one-step construction that looks out over the courtyard and the other buildings (in rough shape), neighbors' laundry, etc. It could add charm, depending on what you are looking for. It is Rome, so there are lots of very old buildings, not all of the historic kind, just keep this in mind. Critique: According to the Bed & Breakfast site payment is available via credit card. However, when we arrived, we were surprised to be asked to wire transfer money instead of using a credit card. Any international wire transfer incurs a transaction fee (which we deducted from the overall cost); we were also asked to leave the 30 euros tourist tax in cash in the room when we left. We were given the option to do the transaction once we were back home. Overall though, for this property, there should be a notation on how payment is handled/preferred, especially for those of us who are trying to keep our bank information, etc. private and secure. I am not sure if it is standard practice for hosts to take pictures of passports; again, this practice makes me very uncomfortable because of the security and safety of personal information. It should be okay to just show it and verify who you are. Overall: The host is very friendly; the cost/quality of the property is not in line; the method of payment is an issue.
stayed from 09/27/2024 to 09/30/2024
The answer from the host:
Ciao Andrea, ti ringrazio per le Tue osservazioni che mi aiutano a migliorare la mia attività. Sicuramente utilizzando questo sito (fino a poco tempo fa avevo solo Airbnb e gli ospiti pagano con carta di credito direttamente sul
sito) metterò un sistema di pagamento più agevole per gli ospiti. Ti ringrazio per la tua pazienza e mi scuso per il disturbo che ti ho arrecato col bonifico bancario. Mi dispiace tantissimo per la porta del bagno che è
uscita dal binario e non scorre. Grazie alla tua recensione subito mi sono accorta e sto provvedendo a sistemare. Lo scotch non so chi lo abbia messo in alto sulla cornice della porta (sono bassa e non lo avevo visto... .) Forse gli ospiti precedenti hanno risolto così il problema che si è creato, forse hanno forzato la porta e si è rotta. Se mi avvisami quando eri ancora nella casa avrei subito provveduto a sistemarla. Mi dispiace molto se hai avuto un disagio perché desidero che gli ospiti stiano bene nella mia casa.
Ti mando un caro saluto da Roma!
Sara.