I must say that we often and gladly come to Naples and wherever we have stayed, we have always been treated wonderfully and they have always been welcoming and very kind. I chose this property because it accepted the holiday bonus, but the first surprise was a justified price increase precisely for the use of the bonus. In no particular order then: the staff does their job but is quite cold in general (met on the street the girl who welcomed us, the name escapes me, she didn't even greet us, just like when paying, everything very quick, no small talk and frills, straight to the point and goodbye and thank you). This job requires a lot of warmth and in case one is not predisposed, I would avoid it, especially because we are in a wonderful city and the memory is worth more than the whole setting. The property is beautiful and in a very respectable location, we didn't have breakfast even though it was available (affiliated with a bar right below the property, which didn't convince us much, but not having tried it we can't express judgments). As for the hot water in the shower, it takes a long time to arrive and it's a waste to lose all that water. Impeccable cleanliness.
stayed from 09/24/2020 to 09/27/2020
The answer from the host:
Gentile Sig Pepe
Ci dispiace che abbia avuto questa impressione, siamo ben consapevoli che il calore e l'accoglienza vengono al primo posto. Se ha avuto questa sensazione siamo veramente sorpresi, devo pensare che abbiamo avuto un momento di calo di attenzione., mi scuso ancora. Mi conforta che la "sua sensazione " non la abbiano avuto le migliaia di persone che abbiamo accolto e che hanno recensito bene questo aspetto del nostro lavoro.
Sul tema del prezzo Lei era libero di rifiutare l'offerta, non la abbiamo certo costretta con la forza...
Cordialità
Francesco
La smorfia.