We arrived in the evening as agreed with the owner who informed us about the self check-in. Upon our arrival, over 15 people, including adults and children, were having dinner on the common porch, taking up all the common spaces with their belongings. Since it is a B&B with 3-4 rooms, they were definitely friends of friends. There was even a camper in the parking lot. Embarrassed, we found our room and barricaded ourselves inside. I notified the owner who, with great nonchalance, postponed our concerns to the next day. The room was old, especially the bathroom, which was not very usable. The common area offered zero privacy. The next day, we met the owner who, almost annoyed by the message from the previous day, didn't even apologize. She explained a couple of things about breakfast and had us make the payment. The cheerful company had left, and at least on the second night we could sleep. At least we tried since the structure is on a very busy road, and with the windows open, it is impossible to close our eyes. But let’s get to the height of indifference. The next morning, while I loaded the car, my four-year-old son slipped on the wet floor, which the lady had cleaned, in the common entrance. I rushed to help him while he cried in an apparently empty structure, but as I headed towards the room, I found her unfazed, cleaning the adjacent room, without even bothering to offer any help. A simple gesture would have sufficed. Do you need ice? And it does not end there. After ten minutes, she left without even saying goodbye, and I had to run after her to ask where to leave the keys. Speechless.
stayed from 08/11/2024 to 08/13/2024
The answer from the host:
Caro signor Ruggiero, le rispondo anche su questa piattaforma visto che ha fatto copia in colla della sua recensione su vari siti.
Quindi ricapitolando lei dalla mia struttura si aspettava dei servizi (come parcheggio privato, spazi non comuni, babysitter, camera o appartamento solitario e con molta privacy ecc), che io chiaramente non ho come si evince dalla descrizione e dalle foto, invece tutto il contrario perché nella mia struttura vige la regola della condivisione degli spazi esterni, perché conoscere ed interagire con nuova gente non fa' mai male!
Di nuovo buona vita.